HELP CENTER · OSK ONE
How can we help?
Find a specific task, follow the steps and verify the result. Separate guidance for the school office, instructors and students.
Search by task, message or problem.
Your first lesson in four steps
You do not need to learn the entire system at once. Complete these tasks in order.
- 01Driving-school office
Add an instructor and prepare access
Keep the instructor record separate from the account used for sign-in.
Open guide - 02Driving-school office
Add a student together with their course
Complete the correct form and verify that both the person and the course were saved.
Open guide - 03Driving-school office
Schedule one lesson for a specific student
Add a lesson manually and verify all organisational data before saving.
Open guide - 04Instructor
Start and finish a lesson with the actual time
Record the start, completed tasks and actual minutes — do not copy planned time automatically.
Open guide
Guides by role
Each guide contains steps, an expected outcome and troubleshooting advice.
Driving-school office
12 guidesFirst sign-in and setup order
Open the correct panel and prepare the school before scheduling the first lesson.
Sign in → Dashboard → school setupStudentsAdd a student together with their course
Complete the correct form and verify that both the person and the course were saved.
Students → Add student and courseTeam and fleetAdd an instructor and prepare access
Keep the instructor record separate from the account used for sign-in.
Instructors → Add instructor → Manage instructor accountsInstructor
4 guidesSign in and find your lessons
Check the day, student, vehicle and meeting point in the mobile-friendly instructor panel.
Instructor sign-in → Instructor area → My lessonsInstructor workStart and finish a lesson with the actual time
Record the start, completed tasks and actual minutes — do not copy planned time automatically.
Instructor area → My lessons → Start → Finish lessonStudent
4 guidesConnect the student account to the school
Select the correct course and do not create a second account when training is not visible.
Student app → My school → Sign in with OSK ONEBookingsChoose a slot and verify whether the lesson is confirmed
Distinguish an ordinary booking from a request awaiting an office decision.
My school → Available slots; web: Book a lessonWhat if something goes wrong?
Common questions and specific solutions. Each answer links to the full guide.
Driving-school officeHow do I add a student so they immediately have a course?
Students → Add student and course. Enter personal data, PKK, category, theory qualification, required hours and price. Confirm Create student and course. After confirmation, find the person and verify the enrolment in their record. A sign-in account alone does not replace course enrolment.
Driving-school officeHow do I schedule a lesson manually?
In Schedule choose the date and select a future available time in the instructor column. Choose the student and course, lesson instructor, vehicle, pickup location and time. Select Save lesson and verify the card after refresh. The alternative path is List, week and lesson operations → Schedule new lesson.
Driving-school officeHow do I reschedule a lesson without leaving two active times?
Find the existing lesson and use Reschedule lesson in day view or Reschedule in the list. Enter the new start and end. After saving, refresh Schedule and verify the new time. Do not add a separate lesson while leaving the old one active. Reschedule changes time; use Change instructor or Change vehicle to change resources on the same lesson.
InstructorI am on the school's staff but cannot sign in. Why?
An instructor record and an active account are separate. Ask the office to check your email and account state under Manage instructor accounts. Use your own valid invitation and then your own credentials. Do not sign in with the owner's or a colleague's account.
StudentI cannot see my course after sign-in. What should I tell the office?
Tell the office which account you use, which school you see and the message shown in My school. Ask them to verify the account-to-record link and active course enrolment. Do not send your password or full PKK. After correction, refresh the school and course selection.
StudentThere are no free slots. Is the app broken?
First check the selected course and remove instructor or slot-type filters. The school must publish slots; saved instructor working hours alone are not enough. If practice eligibility is missing, the office must verify the course data. A correctly loaded empty list and a read error are different states.
Course matters go to the office. System faults go to Help.
Assignments, course selection and appointment changes: contact your driving school. For a system problem, open Help after signing in and describe the screen, steps and message.