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HELP CENTER · OSK ONE

How can we help?

Find a specific task, follow the steps and verify the result. Separate guidance for the school office, instructors and students.

Search by task, message or problem.

Found: 12 guides and 20 answers
Your role in the systemChoose a role to see the right instructions.
Found: 12 guides and 20 answers
KNOWLEDGE BASE

Guides by role

Each guide contains steps, an expected outcome and troubleshooting advice.

Go to FAQ

Driving-school office

12 guides
Getting started

First sign-in and setup order

Open the correct panel and prepare the school before scheduling the first lesson.

Sign in → Dashboard → school setup5 steps· ScreenshotOpen guide
Students

Add a student together with their course

Complete the correct form and verify that both the person and the course were saved.

Students → Add student and course5 steps· ScreenshotOpen guide
Team and fleet

Add an instructor and prepare access

Keep the instructor record separate from the account used for sign-in.

Instructors → Add instructor → Manage instructor accounts5 steps· ScreenshotOpen guide
Team and fleet

Add a vehicle and verify availability

Prepare a car that can later be selected when scheduling a lesson.

Vehicles → Add vehicle5 steps· ScreenshotOpen guide
Schedule

Set weekly instructor working hours

Save real working intervals. These are not yet slots visible to students.

Schedule → Instructor working hours — setup → Set working hours5 steps· ScreenshotOpen guide
Schedule

Publish slots for student booking

Turn working hours into specific slots with vehicle, duration and booking mode.

Schedule → List, week and lesson operations → Bookable slots5 steps· ScreenshotOpen guide
Schedule

Schedule one lesson for a specific student

Add a lesson manually and verify all organisational data before saving.

Schedule → Day · instructors → time cell5 steps· ScreenshotOpen guide
Schedule

Build a day or week draft in the planning assistant

Generate proposed lessons, review them and only then approve the save.

Schedule → Planning assistant5 stepsOpen guide
Schedule

Reschedule or cancel an existing lesson

Modify the existing lesson instead of adding a new one and leaving the old one active.

Schedule → lesson card → Reschedule / Cancel5 steps· ScreenshotOpen guide
Bookings

Decide a booking request that requires approval

Verify the slot and its hold, then approve or reject it with a reason.

Bookings pending approval → request card5 stepsOpen guide
Getting started

Review school settings without accidentally changing rules

Find the correct configuration area and distinguish an active option from a version-scope notice.

Settings → selected section5 stepsOpen guide
Troubleshooting

Report a problem so it can be reproduced

Include screen, time, steps and error text — without passwords or confidential student data.

Help → Report technical problem5 stepsOpen guide
QUESTIONS AND ANSWERS

What if something goes wrong?

Common questions and specific solutions. Each answer links to the full guide.

Driving-school officeHow do I add a student so they immediately have a course?

Students → Add student and course. Enter personal data, PKK, category, theory qualification, required hours and price. Confirm Create student and course. After confirmation, find the person and verify the enrolment in their record. A sign-in account alone does not replace course enrolment.

Driving-school officeIs the lead instructor the instructor for every lesson?

No. You may select a lead instructor when creating the student and course. When scheduling a specific lesson, you separately choose that lesson's instructor. Verify both assignments before changing staffing; choosing someone in the lesson form is not a course-wide instructor reassignment.

Driving-school officeI added a car but cannot see it while scheduling. What should I check?

Open Vehicles and verify the car's status, category and data. Scheduling may show only active vehicles of the required category. Also check documents, service issues and suitability for the student. After correcting data, refresh the lesson form. Do not add the same registration again.

Driving-school officeWhere do I set instructor working hours?

Schedule → expand Instructor working hours — setup → Set working hours. Choose the person and validity period. Add ranges with Day, From and To, then select Save working hours. Two ranges on the same day must not overlap.

Driving-school officeI saved working hours. Why can the student still not see slots?

Working hours are not published slots. Open Schedule → List, week and lesson operations → Bookable slots → Publish availability. Choose vehicle, dates, duration, buffer and booking mode. First Preview, then Confirm publishing. The student also needs the correct course and booking eligibility.

Driving-school officeHow do I schedule a lesson manually?

In Schedule choose the date and select a future available time in the instructor column. Choose the student and course, lesson instructor, vehicle, pickup location and time. Select Save lesson and verify the card after refresh. The alternative path is List, week and lesson operations → Schedule new lesson.

Driving-school officeHow do I approve a request for a longer lesson?

Open Bookings pending approval. Verify the details and Held until time, then select Approve. After confirmation verify the lesson in Schedule. A 3-hour duration alone does not determine the mode — slot settings and school rules matter.

Driving-school officeWhy can't I reject a request without a reason?

For rejection, the Rejection reason — only for rejection field is required. Enter a short explanation, then select Reject. This tells the student why the slot was not accepted. If the save outcome is not confirmed, refresh the queue and read the state before retrying.

Driving-school officeHow do I reschedule a lesson without leaving two active times?

Find the existing lesson and use Reschedule lesson in day view or Reschedule in the list. Enter the new start and end. After saving, refresh Schedule and verify the new time. Do not add a separate lesson while leaving the old one active. Reschedule changes time; use Change instructor or Change vehicle to change resources on the same lesson.

Driving-school officeWhat is the difference between Cancel, No-show and Finish?

Use Cancel when the appointment is cancelled. No-show records that the student did not attend. Finish applies to a lesson that actually took place and requires training data. Do not finish a cancelled lesson merely to remove it from the list — that would distort practice history.

Driving-school officeWhere can I check what happened after a schedule change?

First open the lesson and its current time. Check instructor communication in Schedule under Schedule change communication or its history. The student has a separate school-message history. Message delivery does not replace checking the booking state.

Driving-school officeDoes Read mean the instructor confirmed the change?

No. Reading and explicit confirmation are separate actions. Check the confirmation marker, not only the read state. Missing confirmation does not prove a fault, but it means the required instructor action is not stored. Clarify the change with the instructor if the time is close.

Driving-school officeAn error appeared after I clicked Save. Should I click again?

First refresh the relevant list and find the record. No response does not prove there was no save. For a lesson check student and time; for a record check name and contact data. Only after establishing the current state should you decide whether to retry. Do not create a new record just to make the message disappear.

Driving-school officeDoes an assistant draft already book lessons?

No. Proposals do not reserve slots and do not send notifications. Review the data, deselect unsuitable lessons, confirm verification, and only then use Approve and save … lessons. After draft expiry or data changes, generate a new one. A proposal does not guarantee that it can later be saved.

Driving-school officeThe student record shows several courses. Should I delete a duplicate?

Do not assume the person is duplicated. Select Choose course in the student record and pick the correct enrolment. Only then assess practice, finances and instructor. If enrolments are genuinely wrong, resolve them with the system operator instead of deleting training history.

Driving-school officeDoes Needs verification mean zero completed hours?

No. Actual minutes of completed lessons, course linkage or other confirmed data may be missing. Check the indicated gap in the record and history. Do not copy planned time as completed just to make the counter look correct.

Driving-school officeI forgot my password or sign-in fails. What should I do?

Check the email address, correct sign-in panel and error message. Use Forgot password? and check email including spam. For a new account, ask the office to verify activation and school assignment. After a too-many-attempts message, wait; do not create a second account.

Driving-school officeIs everything visible in the menu part of the base V1?

No. The base process covers students, staff, fleet, schedule and communication. An additional module appearing in the menu does not confirm acceptance or production enablement. Payments, GPS, the full electronic training card and electronic signatures require separate scope confirmation. Check Version scope and integrations.

Driving-school officeDoes the break between lessons count toward student training time?

Do not add the technical buffer to completed training. In slot publishing, Lesson duration — minutes defines the lesson and Buffer between lessons — minutes is a separate planning break. At completion, the instructor records actual training minutes, not the whole block including the break.

Driving-school officeDoes an approval loading error mean the queue is empty?

No. A correctly loaded empty queue shows No requests pending approval. An error means there is no reliable read. Refresh, and if the error repeats report it with time and error number. Do not tell the student a request was rejected just because the list failed to load.

NEED CLARIFICATION?

Course matters go to the office. System faults go to Help.

Assignments, course selection and appointment changes: contact your driving school. For a system problem, open Help after signing in and describe the screen, steps and message.

Instructions describe verified product flows. Availability of a module does not by itself confirm that it is enabled in a particular deployment. · v2.1 · 2026-10-04

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HELP CENTER - OSK ONE | OSK ONE