HELP CENTER · OSK ONE
How can we help?
Find a specific task, follow the steps and verify the result. Separate guidance for the school office, instructors and students.
Search by task, message or problem.
Guides by role
Each guide contains steps, an expected outcome and troubleshooting advice.
Instructor
4 guidesSign in and find your lessons
Check the day, student, vehicle and meeting point in the mobile-friendly instructor panel.
Instructor sign-in → Instructor area → My lessonsInstructor workStart and finish a lesson with the actual time
Record the start, completed tasks and actual minutes — do not copy planned time automatically.
Instructor area → My lessons → Start → Finish lessonInstructor workRead history and leave a useful note
Keep training continuity, including after an instructor change.
Instructor area → Student training journalNotificationsRead a change and confirm it separately
Reading a message does not replace explicit confirmation of the new time.
Instructor area → Schedule changesWhat if something goes wrong?
Common questions and specific solutions. Each answer links to the full guide.
InstructorI am on the school's staff but cannot sign in. Why?
An instructor record and an active account are separate. Ask the office to check your email and account state under Manage instructor accounts. Use your own valid invitation and then your own credentials. Do not sign in with the owner's or a colleague's account.
InstructorToday is empty. Where are the lessons for the next day?
In My lessons scroll to Upcoming. Today shows only relevant appointments for that day. Also check Times requiring a decision for older unresolved lessons. If the office sees a new lesson and you do not, ask them to verify the assigned instructor and account.
InstructorWhere do I check the student, vehicle and pickup location?
On the lesson card in My lessons. Before starting compare the person, date, vehicle and meeting point. Pickup location not set is not an address — clarify it with the office. Lead-instructor data does not replace checking the staffing of the specific lesson.
InstructorCan I see a note from the previous instructor?
Open Student training journal and select the correct person. History is available within your current permissions for students you teach. If the student is missing, the office must verify the assignment. Do not ask for the previous instructor's password.
InstructorThe plan was 120 minutes but training lasted 90. What do I enter?
In Finish lesson enter 90 in Actual training time — minutes, select the tasks completed and save. Do not copy 120 from the plan. Afterwards verify credited time in history. Resolve a time error or missing start with the office instead of adding fictitious minutes.
InstructorWhat should a post-lesson note contain?
In Note for the next instructor record the exercises completed, one specific item to repeat and the next step. Example: Parallel parking independently. Repeat observation before changing lanes. Do not include private judgements or unnecessary sensitive data.
InstructorWhere can I check rescheduled and cancelled lessons?
Open Schedule changes, read the item and compare it with the current schedule. Do not rely on an earlier screenshot. If confirmation is required, reading and confirmation are separate actions.
InstructorI read the change. Do I still need to confirm it?
Yes, if the message requires separate confirmation. Mark as read records only reading. Use the confirmation action and verify the marker after refresh. If you cannot attend the new time, agree this with the office instead of treating reading as your response.
InstructorThe Finish lesson button is disabled. What is missing?
Check the actual-minutes field and the selection of tasks actually completed. The form requires these data; a note alone is not enough. Also make sure you are editing an active lesson with a recorded start. If there is an error, do not enter fictitious time — report the state to the office.
Course matters go to the office. System faults go to Help.
Assignments, course selection and appointment changes: contact your driving school. For a system problem, open Help after signing in and describe the screen, steps and message.