How can we help?

Open My school, choose “Sign in with OSK ONE” and use your own OSK ONE account. After “Continue in the app”, check the school and course. If the course is not assigned, choose “I have an invitation” and use your own office invitation. If it is still missing, ask the office to check the linkage; do not create another account.

Select the school and course relevant to the planned lessons. Check the school name and category on the card. Lessons, progress and history refer to that selection. If you do not recognise the enrolments, ask the office instead of booking under a random course.

First check the selected course and remove instructor or slot-type filters. The school must publish slots; saved instructor working hours alone are not enough. If practice eligibility is missing, the office must verify the course data. A correctly loaded empty list and a read error are different states.

After confirming, open My bookings and history in the app or My appointments in the portal. Refresh and read the status and time. Pending approval is not a confirmed lesson. Clicking a button without a confirmed result is not enough.

The school received your request but has not confirmed the lesson yet. Check the decision later in your bookings and history. Do not send several identical requests. Approval depends on slot mode and school rules; lessons of the same duration can have different flows.

Open your bookings, find the correct lesson and use the cancellation action available for it. Read the date confirmation and confirm. Refresh the list and verify the status. If the action is missing or cancellation rules are unclear, contact the office; a missing button does not itself release the slot.

In the app open Notifications / history, then compare the message with My bookings and history. If messages concern several courses, verify the correct course. An older lock-screen notification may no longer show the current time.

If your version shows Enable school notifications, use it and allow notifications in the phone system. If you previously denied permission, review app permissions in device settings. Ask support about a missing button or messages; delivery also depends on school configuration.

Tell the office which account you use, which school you see and the message shown in My school. Ask them to verify the account-to-record link and active course enrolment. Do not send your password or full PKK. After correction, refresh the school and course selection.

Check the correct course, date and your appointments, then refresh. Read change history: the lesson may have been rescheduled or cancelled. If still missing, give the office the date and time so they can verify course assignment. Do not blindly book another lesson at the same time.

In the app select Check operation result. This checks the previous save attempt; it is not a new booking. Then compare your bookings and history. Do not submit another identical request while the previous result is unknown.

You cannot infer that from a missing notification. Open your course and check the current time and status. If you cannot read them, confirm the lesson with the office. Checking phone permissions is useful, but it does not replace checking the booking itself.

History may be missing actual minutes or course linkage for some lessons. Undetermined does not automatically mean zero completed practice. Give the office the lesson dates to check. Do not switch course or account merely to display a different counter.