A connected course and internet access to refresh data. Reminder delivery also depends on school configuration and phone permissions.
Follow these steps
Open school history
In the app select Notifications / history. Read the message for the correct lesson and course.
Compare with the booking
After a change message, check My bookings and history. The current booking record is more important than an older lock-screen notification.
Enable available school notifications
If your version offers Enable school notifications, use it and grant the phone's system permission. If you denied it earlier, review the app permission in device settings.
When a notification is missing, check data
Refresh the school and history. Verify that you are using the correct account and course, and that the phone is not suppressing the app.
Report a recurring issue
Provide app version, phone OS, event time and whether the message is visible in history. Do not send passwords or sign-in data.
What to enter and what it means
- History vs phone notification
- History stores messages in the system. A phone notification is an additional attention channel.
- Web portal
- In the browser, student settings are under Notifications and alerts. It is not the same set of controls as the mobile app.
How to verify it worked
You can read a change and verify the booking regardless of whether a phone reminder appeared.
No reminder does not mean the lesson is cancelled. Verify the time in your course or with the office.
There is no promise here of SMS, email or reminders exactly 24h/2h before a lesson. The school confirms enabled channels and timing.